FAQ

Welcome to the TurboVac Mini™ Help Center — your questions, answered.

If you can’t find what you’re looking for, feel free to reach out to our support team anytime at support@turbovacmini.com.

When will my order arrive?

All orders are processed within 1–3 business days after purchase.

Once shipped, delivery within the U.S. typically takes 2–9 business days depending on your location.

You’ll receive a tracking number by email once your order is on the way.

Where do you ship from?

We ship directly from our U.S. warehouse to ensure faster and more reliable delivery.

Some accessories or replacement parts may ship from one of our international logistics centers if out of stock locally.

How can I track my order?

You’ll receive a tracking number via email as soon as your order ships.

You can also visit our Track Order page and enter your order number or tracking code for real-time updates.

Do you offer free shipping?

Yes! We currently offer free standard shipping on all orders for a limited time.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.

If you need to change or cancel your order, contact us at support@turbovacmini.com within 12 hours of placing it.

After this window, your order may already be in transit and cannot be modified.

How do I charge the TurboVac Mini™?

Each TurboVac Mini™ includes a USB charging cable.

Simply plug it into any USB port (computer, car charger, or adapter).

A full charge usually takes 2–3 hours and provides up to 25–30 minutes of use.

Can the TurboVac Mini™ handle pet hair and crumbs?

Yes! The TurboVac Mini™ was designed for small debris, dust, pet hair, and everyday messes on surfaces like car seats, sofas, keyboards, and countertops.

What is your refund policy?

We offer a 30-day satisfaction guarantee.

If your item arrives damaged, defective, or doesn’t work as expected, we’ll send a replacement or full refund.

Learn more on our Refund & Return Policy page.

Do you ship internationally?

We currently ship to most countries worldwide.

International shipping times vary depending on location and customs processing.

How do I contact customer support?

You can reach our support team anytime at support@turbovacmini.com.

We typically respond within 24–48 business hours.

Still have questions?

We’re always happy to help!

Reach out to us at support@turbovacmini.com, and we’ll make sure you’re taken care of.